Terms of sale

1. Seller

The online shop rovetrend.com is operated by MB Greenpack solutions, company code 307406622, registered office Rūko g. 31C, LT-91275 Klaipėda. E-mail [email protected]. Phone +370 674 14455. The Seller is not registered for VAT.

2. Conclusion of the contract

The contract of sale is concluded when the Buyer selects the goods, enters the delivery details, confirms that they have read these terms and pays for the order. On receipt of payment the Seller sends an order confirmation to the e-mail address given by the Buyer.

The contract is concluded in English. Before pressing the payment button you can check and correct the order details. You receive the terms of the concluded contract in the order confirmation e-mail.

Natural persons with legal capacity and legal entities may buy in the shop.

3. Prices and payment

• Prices are stated in euros and are final. The Seller is not registered for VAT, so no VAT is added to the price. The Buyer pays no additional charges, including customs duties or import taxes. The shipping fee, if any, is shown before payment.
• Payment is made by card or another method offered by the payment institution Stripe. Card details are entered on the Stripe page; the Seller does not see or store them.
• The price valid when the order was paid is not changed for the Buyer afterwards.

4. Delivery

• We deliver to: Lithuania. The delivery address must be in one of these countries.
• The expected delivery time is stated next to each product. If no time is stated, the goods are delivered no later than 30 days after the contract is concluded.
• The goods may be shipped directly from the warehouse of the Seller's supplier. The Seller informs the Buyer of the parcel's tracking number as soon as it receives it.
• If the Seller does not deliver on time, the Buyer may set an additional reasonable period, and when it expires, withdraw from the contract and recover all sums paid.
• The risk of accidental loss or damage passes to the Buyer when they or a person they named receives the goods.
• On receipt the Buyer should check the condition of the parcel. If it is damaged, we recommend recording this (a photo, a carrier's report) and informing the Seller.

5. Right of withdrawal

A Buyer who is a consumer has the right to withdraw from the contract within 14 days of receiving the goods without giving a reason. How to do it, where to send the goods and when the money is refunded is described on the page Returns and withdrawal, together with the withdrawal form.

The direct cost of returning the goods is borne by the Buyer, except where the goods are defective or not what was ordered. The return address is always in the European Union and is given to the Buyer after they notify us of the withdrawal.

6. Quality and guarantee

• The goods carry the statutory 2-year guarantee of conformity. If a defect appears within this period, the Buyer may require the defect to be remedied or the goods replaced free of charge, and if that is impossible or disproportionate, a price reduction or termination of the contract with a refund.
• The properties of the goods are stated in the product description. Colours on screen may differ slightly from the real ones because of display settings.

7. Complaints and disputes

For any matter concerning an order, the goods or a return, first contact the Seller by e-mail at [email protected]. We reply no later than within 14 days.

If the Seller's reply does not satisfy the Buyer, consumer disputes are resolved out of court by the State Consumer Rights Protection Authority of the Republic of Lithuania (VVTAT): Vilniaus g. 25, 01402 Vilnius, Lithuania, e-mail [email protected], phone +370 5 262 6760, vvtat.lrv.lt. A consumer residing in another EU country may also contact the European Consumer Centre of their country (ECC-Net) for help with a cross-border complaint.

8. Personal data

The Buyer's data are processed only as far as necessary to fulfil the order and meet legal obligations. Details are in the Privacy policy.

9. Final provisions

These terms are governed by the law of the Republic of Lithuania. They do not limit the rights that a consumer has under the law, including the mandatory consumer protection rules of the EU country where the consumer lives. The version of the terms in force when the order was paid applies to that order.